We know there are always more questions…
SO HERE’S SOME ANSWERS!
“What to Bring” Boarding Checklist: vaccination records, proof of flea prevention, emergency contact information, towel or sheet for bedding, food, any special instructions.
*Tip for Your Dog’s First Day*
It might take your dog a few visits to get fully comfortable with their new environment at Daycare. That’s okay and to be expected. The more confident and calm you are when dropping your dog off with us, the easier the transition will be for them. Hounds Inn Lounge is a FLEA FREE facility.
WHAT SHOULD I BRING FOR MY PET’S STAY AT HOUNDS INN LOUNGE?
Vaccination records, feeding instructions & emergency contact information: If you haven’t provided this information upon booking, please bring your veterinarian’s vaccination records and any feeding instructions for your pet. In addition, it is important that you provide us with a local contact person in case of emergency if you not going to be reachable.
Food: We recommend you to bring your pet’s own food for their stay. Please note: an additional daily charge applies if you do not bring your pet’s own food. Please provide only enough food for the duration of your pet’s stay as large food bags cannot be stored on your pet’s cubby or kennel. Please bring food in an airtight container with a scoop or portioned into individual zip-lock bags for each meal. Please label all food bags/containers/cans with a permanent marker and include your pet’s name and your last name.
WHAT TIME CAN I DROP MY DOG OFF?
DAYCARE Hours of Operation
Monday – Friday: 7:00 AM – 6:30 PM & Saturday – Sunday: 8:00 AM – 6:00 PM
* Daycare pets not picked up by 7:00 PM will be charged a late fee of $15.
BOARDING Hours of Operation
Drop Off: 7:00 AM – 11:00 PM & Pick Up: Next Day or Day of Pick Up by 2:00 PM
* If your dog is not picked up by 2:00 PM, you will be charged an additional $18 (half day of daycare fee)
* If your dog is not picked up by 7:00 PM, you will be charged an additional $15 + $18 = $33
* If your dog is picked up after 9:00 PM, you will be charged an additional $5 + $15 + $18 = $38
I WANT TO BOARD MORE THAN ONE ANIMAL, DO I GET A DISCOUNT?
HECK YEAH YOU GET A DISCOUNT! You’ll receive 10% off the second pet, 15% off the third pet, and 20% off the fourth pet! The more the merrier, we look forward to entertaining and boarding your pets!
DO YOU CHARGE TO FEED & MEDICATE MY DOG?
Our daily rates include feeding your pet’s own food and administering any oral medications to your pet. An additional daily charge does apply for feeding if you do not bring your pet’s own food.
WHAT IS GROUP PLAYTIME AND DO YOU CHARGE EXTRA FOR THAT?
Group playtime sessions are held in one of our exercise yards or inside areas of the lounge and allow guests to play and socialize with other dogs. Playmates are selected for your dog taking into account size, temperament and activity levels. Participation in our group based playtime is strongly encouraged as it allows dogs to develop social skills with one another, maintains their physical well being and provides varied mental stimulation.
Our boarding rates include daycare. There are additional options for one-on-one time with dogs that do not play well with others.
MY PET DOES NOT GET ALONG WITH OTHER ANIMALS… WILL MY PET GET PLAYTIME?
Hounds Inn Lounge offers individual or family only playtime at the owner’s request or if deemed necessary by Hounds Inn Lounge, for those animals that may be especially timid or aggressive with other animals. There is an additional charge per day for individual or family only playtime.
MY PET CAN BE AGGRESSIVE TOWARDS PEOPLE, CAN WE STILL BOARD WITH YOU?
For the safety of our staff and customers, we do not accept animals that show any aggression towards people – no exceptions.
MY DOG IS NOT NEUTERED OR SPAYED. CAN I BOARD MY DOG AT HOUNDS INN? WILL MY DOG GET ANY PLAYTIME?
Yes, dogs that have NOT been neutered or spayed are accepted for traditional caged boarding only! However, your dog may be required to do individual or family-only (if you are boarding more than 1 dog) playtime at an additional charge. Please let a staff member know on booking and check-in that your pet has NOT been neutered or spayed. Hounds Inn Lounge will NOT ACCEPT females in heat under any circumstances. It is the responsibility of the owner to ensure their pet is NOT in heat at the time of boarding or daycare.
ARE THERE ANY HOUNDS INN LOUNGE EMPLOYEES PRESENT AT NIGHT?
Yes! Hounds Inn Lounge is a 24/7 monitored facility.
DO I HAVE TO PAY A DEPOSIT TO BOOK?
All stays at Hounds Inn Lounge require a deposit which will then be deducted from your final bill. Please note that our holiday deposits are strictly NON-REFUNDABLE and NON-TRANSFERABLE – no exceptions. Your booking is confirmed only once we have received your deposit.
IMPORTANT NOTES: A minimum 3 night stay applies to all peak period and holiday bookings. If a pet is picked up earlier than their intended stay, the owner will still be charged for the length of stay originally booked.
WHAT HAPPENS IF MY PET HAS AN EMERGENCY?
If your pet has an emergency that we feel is out of our control, we will contact you directly to discuss how you’d like to handle the situation.
We will work with you to get your pet to the proper locations (vets, family members, etc) while you’re enroute to your animal. Hounds Inn Lounge will stay in constant contact and abide to your wishes as the owner.
WHY DOES MY DOG HAVE TO COMPLETE A TEMPERMENT TEST?
Every dog that attends Hounds Inn Lounge must complete a 3-4 hour evaluation where we check to see if our cage-free boarding/daycare is a good match for them. Your dog will be kept on leash for part of the assessment. When we feel your dog is ready, he or she will engage in off-leash play with our base dogs while we monitor their energy and behavior. Not all dogs are destined to love Daycare, and that’s totally normal- just how some people are social butterflies, and some introverts, we will do our best to cater to all types of personalities and keep you informed of how your dog does.
“I’M NERVOUS ABOUT BOARDING MY DOG. HOW DO I KNOW MY DOG WILL BE TAKEN CARE OF?
At Hounds Inn Lounge, our highly trained and certified staff are on the premises 24/7 to make sure your dog’s stay is safe, healthy, and FUN.
CAN YOU ACCOMMODATE SPECIAL NEEDS DOGS?
We are happy to accommodate dogs with special needs, including medication administration, skin care treatments, and specific dietary instructions. Please be sure to discuss your dog’s needs with our Reservation Specialist when booking your dog’s stay.
SHOULD I FEED MY DOG BEFORE COMING TO DOGGIE DAYCARE?
We prefer that you feed your dog before and after daycare times. If your dog typically eats at a time that is before our daycare starts then we recommend that you feed them at least 60 minutes before arrival. The reason for the time recommendation is due to their digestion and energy level. Bloat is a very serious condition that dogs can get and the majority of dogs that get bloat have either eaten or have been drinking a significant amount less than 60 minutes prior to play time.
MY DOG IS ELDERLY. WILL HE/SHE ENJOY THIS ENVIRONMENT?
It depends on the temperament of your dog. There are many older dogs that are active and can fit in anywhere. Typically, elderly dogs enjoy their nap time and our trained daycare and kennel staff will accommodate them accordingly. Some senior pups do well in doggie daycare, where others just don’t have the energy for it. We also offer extra playtime, cuddle time, nature walks to match your dog’s personal taste.
WHY IS MY DOG THIRSTY WHEN HE/SHE COMES HOME?
We provide each pet with access to water 24 hours per day. Some dogs will forget to drink water while at daycare, despite fresh water being available in multiple locations. Daycare can be distracting with all the fun and excitement going on. Don’t be surprised if your dog comes home and wants to drink a bowl of water and go straight to bed.
*From the time your dog enters our facility, your dog will have continued access to fresh drinking water. Hydrating dogs is one of our top priorities and water is always available. Daycare dogs that play hard or for long periods of time drink more water and may want to drink even more when they get home.
DO I NEED A RESERVATION?
Yes, reservations are required. A reservation made in advance will secure your spot in boarding, daycare, and bathing services. You will receive a confirmation email when reserving your pet’s stay or activities. Our online portal and mobile is available for all clients to request reservations. To login to the online portal, you click here. If you are an existing client and need to reset your password click here. If you are not a client and want to sign up as a new client please click here You can use our online portal, or call us at (903) 405-2209. If you do not receive a confirmation email, the reservation was not completed. Please give us a call in that case.
WHY IS MY DOG SO TIRED?
After a day of daycare or boarding, your dog will be very tired and may want to sleep for a day or two to recoup. Their paws may become sore if they are not used to being active for hours on end. The best thing you can do is let your dog rest!
WHAT IS CANINE COUGH, WHAT YOU DO DO ABOUT IT, AND CAN MY DOG GET IT?
A: Canine infectious tracheobronchitis (canine cough) is one of the most prevalent infectious diseases in dogs. Fortunately, the majority of cases are not serious, and resolve on their own in one to two weeks. The main cause of canine cough is the airborne bacteria, bordetella bronchiseptica. A dog with canine cough will develop a coarse, dry, hacking cough about five to ten days after being infected. It sounds as if the dog needs to “clear his throat” and the cough will be triggered by any extra activity, drinking water, or being exposed to a change of temperature or level of exercise. Many dogs that acquire canine cough will cough every few minutes, all day long. They will wretch and sometimes vomit a white foamy looking matter. Their general state of health and alertness are usually not affected, they usually have no rise in temperature, and do not lose their appetite.
Even in the most hygienic, well ventilated, spacious dog facilities, the possibility of a dog acquiring canine cough exists. Canine cough can be acquired from your neighbor’s dog, from a champion show dog at a dog show, from the animal hospital where your dog just came in for treatment for a cut paw, from the sidewalk where an infected dog walked earlier…so try not to blame anyone or any place if your dog developed canine cough. There may have been an infected dog, unknown to anyone, that acted as a source for other dogs. The signs of canine cough usually will last from seven to 21 days and can be very annoying for the dog and the dog’s owners. If you suspect your dog has canine cough, isolate your dog and visit your veterinarian for medical advice. First and foremost, isolate your dog, Do not take your dog to public places in order to prevent the spread of infection. If your dog has recently been to dog school, daycare, or any other place where your dog was exposed to other dogs, notify the correct individuals that your dog is coughing.
You don’t need to isolate your dog to prevent infection. The best recommendation is to discuss with your veterinarian what combination of vaccines and boosters they recommend. Many dogs that contract canine cough will display one minor signs of coughing that may last seven to ten days and will not require any medication at all. Treatment is generally limited to symptomatic relief of the coughing with non-prescription, and occasionally prescription, cough suppressants. If the dog is running a fever or there seems to be a persistent and severe cough, antibiotics are occasionally utilized to assist the dog in recovering from canine cough. It can happen that secondary bacterial invaders will complicate a case of canine cough and prolong the recovery and severely affect the upper airway. Therefore the use of antibiotics is determined on an individual basis. Follow the advice and course of treatment that your veterinarian has prescribed. Don’t allow your dog to exercise, as this will trigger the cough.
REFERENCE: Merck Veterinary Manual – Eighth Edition, Dr. Michele St. Pierre, Waterloo West Animal Hospital
WHY SHOULD I CHOOSE HOUNDS INN LOUNGE?
Your dog’s safety is our number one priority. Here’s how we maintain one of the safest pet care facilities in the area.
– Comprehensive, ongoing staff training with caregivers on-site 24/7 day and night
– Advanced sanitation system
– Perimeter-wide fencing
– Behavioral assessments for all newcomers
– Vaccination protocols for a healthy environment
I’VE SEEN ENOUGH, LET’S BOOK!
We welcome the opportunity to host your fur-baby at Hounds Inn Lounge! Please click the button below to start the booking process. If you have any questions, please contact us directly at (903) 555-1234.
BOOK A STAY!