FAQ's
About Our Pet Care Services in Long View, TX
Choosing where your dog stays is not a small decision. You want to know how they will be treated, what their day will look like, and what happens in every situation. At Hounds Inn Lounge, we believe nothing should feel unclear or uncertain. Below are detailed answers to the most common questions so you can move forward with confidence.
What should I bring for my pet’s stay?
Please bring your dog’s vaccination records, feeding instructions, and a local emergency contact if you will not be reachable during their stay. If this information was not already provided during booking, it must be submitted at drop-off. This ensures we can care for your pet without delays in any situation.
Do I have to bring my own dog food?
Yes, we strongly recommend bringing your dog’s regular food to maintain consistency and avoid digestive issues.
Please pack only the amount needed for the stay. Large food bags cannot be stored in kennels. Food should be:
- Packed in an airtight container, or
- Pre-portioned into labeled zip-lock bags
Each container must be clearly labeled with your dog’s name and your last name. If food is not provided, additional feeding charges will apply.
What are your daycare hours?
Daycare hours are:
Monday to Friday: 7:00 AM to 6:30 PM
Saturday and Sunday: 8:00 AM to 6:00 PM
If your dog is not picked up by 7:00 PM, a late fee of $15 will be charged.
What are your boarding hours for drop-off and pick-up?
Boarding is structured to keep transitions smooth for both pets and owners.
Drop-off: 7:00 AM to 11:00 PM
Pick-up: By 2:00 PM on the scheduled day
Late pickup charges apply as follows:
After 2:00 PM: Half-day daycare fee of $18
After 7:00 PM: Additional combined late charges apply
After 9:00 PM: Further late fees may be added
These policies ensure proper staffing and care coverage for all pets.
Do you offer discounts for multiple pets?
HECK YEAH YOU GET A DISCOUNT! We offer a 10% discount on the second pet when boarding multiple dogs from the same household.
Do you charge to feed or medicate my dog?
Feeding your dog’s own food and administering medications are included in your daily rate at Hounds Inn. If food is not provided, feeding charges will apply.
What is group playtime, and does it cost extra?
Group playtime is part of the experience for social dogs and does not require an additional charge. It allows dogs to interact, play, and stay active under supervision.
What if my dog does not get along with other animals?
Dogs that are not social still receive equal outdoor time. They are taken out every two hours for potty breaks and one-on-one interaction with our team.
My dog can be aggressive toward people. Can you still accept them?
No. For the safety of our staff and other dogs, we do not accept dogs that show aggression toward people.
Can unneutered or unspayed dogs stay at Hounds Inn?
Yes, but they are limited to traditional boarding and may only participate in individual or family-only time. Females in heat are not accepted under any circumstances.
Are there staff members present overnight?
Yes. Hounds Inn Lounge is a fully monitored facility with staff present 24 hours a day.
Do I have to pay a deposit to book?
Yes. A deposit is required to confirm your booking and will be applied to your final bill. Holiday deposits are non-refundable and non-transferable.
Are there minimum stay requirements during holidays?
Yes. A minimum three-night stay is required during peak periods and holidays.
What happens if I pick up my dog earlier than planned?
You will still be charged for the full length of the originally booked stay, especially during peak periods.
What happens if my pet has an emergency?
We will contact you immediately to discuss how you would like to proceed. If needed, we will coordinate with your veterinarian or emergency contact and stay in constant communication with you.
Why does my dog need to complete a temperament test?
Every dog completes a 3 to 4 hour evaluation to determine if they are a good fit for our environment. This includes both on-leash and supervised off-leash interaction to assess behavior, energy, and comfort level.
Can you accommodate dogs with special needs?
Yes. We can handle medication, skin care treatments, bladder expression, and specific dietary instructions. It is important to discuss all needs during booking.
Should I feed my dog before bringing them to daycare?
Yes. Feed your dog at least 60 minutes before arrival. This helps prevent digestive issues and reduces the risk of serious conditions like bloat during activity.
My dog is elderly. Will they do well here?
It depends on their temperament and energy level. Some senior dogs enjoy the environment, while others prefer rest. We adjust care with options like extra cuddle time, light play, or quiet rest.
Why is my dog thirsty when they come home?
Dogs have constant access to fresh water while at Hounds Inn, but they may drink less due to activity and excitement. It is normal for them to drink more once they return home.
Do dogs always have access to water?
Yes. Fresh drinking water is available at all times. Hydration is a priority, especially for active daycare dogs.
Do I need a reservation?
Yes. Reservations are required for all services. You can book through the online portal or by calling. A confirmation ensures your spot is secured.
Why is my dog so tired after daycare or boarding?
Dogs stay active for extended periods, which can lead to fatigue or mild soreness. It is normal for them to rest more for a day or two after their stay.
What is a canine cough, and can my dog get it?
Canine cough is a common airborne respiratory condition that can occasionally occur in social boarding and daycare environments. At Hounds Inn Lounge, we take prevention seriously through structured care, vaccination requirements, and clean facility standards to significantly reduce the risk of spread. However, like any place where dogs interact, there is still a small possibility of exposure. Most cases are mild and typically resolve within 1 to 2 weeks. If any symptoms appear during or after your dog’s stay, we will inform you immediately and recommend consulting your veterinarian so your pet receives the proper care as quickly as possible.
Why should I choose Hounds Inn Lounge?
Because your dog’s safety, routine, and comfort are handled with consistency and care. From 24/7 supervision to structured routines and thorough evaluations, everything is designed to create a safe and reliable experience.
Still Have Questions? We are Here to Help!
If something is still on your mind, reach out. We are here to explain, guide, and make sure you feel completely confident about your dog’s stay.
Address
1300 Spring Hill Road
Longview, TX 75604